Privacy Policy

Club Compound ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our telehealth and compounded medication services. Please read this policy carefully. By accessing or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information when you use our services:

• Personal Information: Name, email address, phone number, date of birth, shipping address, and payment information.
• Health Information: Medical history, current medications, allergies, health conditions, and information you provide during telehealth consultations. This information is treated as Protected Health Information (PHI) under HIPAA.
• Usage Data: Browser type, IP address, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies.
• Communication Records: Records of your interactions with our support team, including emails and chat transcripts.

How We Use Your Information

We use the information we collect to:

• Provide and manage our telehealth consultation and compounded medication services.
• Process prescriptions and fulfill medication orders.
• Communicate with you about your treatment, appointments, and account.
• Improve our website, services, and customer experience.
• Send promotional communications (with your consent), which you may opt out of at any time.
• Comply with legal obligations, including healthcare regulations and HIPAA requirements.
• Detect, prevent, and address fraud or other security issues.

How We Share Your Information

We do not sell your personal information. We may share your information with the following parties:

• Healthcare Providers: Licensed physicians and providers who conduct your telehealth consultations and prescribe treatments.
• Pharmacy Partners: Licensed compounding pharmacies that prepare and dispense your medications.
• Service Providers: Third-party vendors who assist with payment processing, shipping, analytics, and other operational functions, subject to contractual confidentiality obligations.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.

Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal and health information. Our systems are HIPAA-compliant, and we use encryption, access controls, and regular security audits to safeguard your data. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal and regulatory retention requirements.
• Opt-Out: Opt out of marketing communications at any time.
• HIPAA Rights: Access, amend, and request an accounting of disclosures of your Protected Health Information as provided under HIPAA.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: